Intern Business Process Management KLM Parts Trading

Introduction

Are you an analytical and well-organised university or university of applied sciences student who enjoys understanding and improving processes? Do you relish the challenge of clearly documenting complex ways of working so that everyone knows what is expected of them?

During this internship or graduation project, you will be responsible for mapping and improving all business processes within KLM Parts Trading. From purchasing engines for disassembly to selling parts, you will document the processes, improve work instructions and ensure that our processes are demonstrably compliant. Your work will deliver a tangible result that can be put to immediate use across the department.

What are you going to do?

You will gain an in-depth understanding of day-to-day operations at KLM Parts Trading and discover how work is really carried out: what steps are involved, who does what, which systems and documents are used, and where improvements can be made. Parts Trading uses its own ERP system, AvSight, so you will also map how processes are set up in AvSight and how they align with the department’s way of working. You will then turn these insights into clear process descriptions and instructions that support an efficient, consistent and compliant way of working.

Specifically, you will work on:

• Mapping processes: Documenting and analysing end-to-end business processes within Parts Trading, such as purchasing engines for disassembly, teardowns, inventory management and selling parts to Engine Services and external customers.
• Improving processes: Identifying bottlenecks, duplicated work and risks, and developing practical improvement proposals together with the colleagues involved.
• Work instructions: Writing new work instructions and rewriting and improving existing ones, ensuring they are up to date, consistent and practical for employees to use on the shop floor.
• Compliance: Ensuring that Parts Trading processes comply with applicable quality standards and aviation regulations, in coordination with Safety & Quality and in support of internal and external audits.
• Optimising process descriptions: Standardising and improving existing process descriptions. KLM Engine Services’ Business Process Managers will incorporate your proposals into the internal systems, where they will serve as guidance for Parts Trading employees.
• Implementation and embedding: Involving colleagues in the new way of working, for example through workshops or short training sessions, so that the improvements are put into practice.
  

You will have plenty of scope to conduct your own research, choose your own approach and put your ideas into practice.

Where do you land?

About KLM Engine Services: Engine Services, part of KLM Engineering & Maintenance, maintains and repairs aircraft engines for Air France-KLM and external customers. The department also repairs components for industrial gas turbines. All work is carried out thoroughly and safely, on time and within agreed costs. Engine Services consists of the following plants and units: MRO, Repair, Material Sourcing, Engineering, Commercial Operations, Planning & Operational Control, and Data, Transformation & Continuous Improvement.

The Parts Trading department, part of Material Sourcing within KLM Engine Services, sells surplus inventory, purchases engines for disassembly, and sells parts to both Engine Services and external customers. You will work closely with the Parts Trading team and liaise with KLM Engine Services’ Business Process Managers and the Safety & Quality team.

Your profile

• You are pursuing a bachelor’s or master’s degree, for example in Business Administration, Business Economics, Commercial Economics, Logistics/Supply Chain Management, Industrial Engineering, Quality Management or a related field.
• You are interested in process management, Lean/continuous improvement and quality assurance.
• You can analyse complex ways of working and translate them into clear, structured documentation.
• You communicate clearly and concisely, both verbally and in writing, in Dutch and English.
• Experience with process visualisation (for example, flowcharts or BPMN) and an ERP system is an advantage.
• You have an interest in aviation and technology. Knowledge of regulations such as EASA Part-145 is an advantage, but not required.
• You are available for at least 5months, 4 to 5 days a week, starting in late January or early February 2027.

Competencies

• Attention to quality
• Flexibility
• Drive
• Taking initiative
• Critical thinking
• Verbal communication skills
• Cross functional awareness
• Achieving objectives
• Written communication skills

Competencies