Business Analyst Level 1
Type of vacancy: Regular
City: Schiphol Oost
Hours per week: 32-40
Education: Hbo
Apply before: 10/18/2026
Introduction
How do you ensure IT solutions and operational processes align seamlessly with aircraft component maintenance? As a Business Product Analyst within the Information Management Organization (IMO) at KLM Engineering & Maintenance, you translate the needs of Component Services & Supply Chain into tangible IT solutions and business value. This is how you help continuously optimize processes around logistics, availability, and maintenance.
What are you going to do?
In this role, you bridge the gap between business operations and IT teams within the Component Services & Supply Chain domain. Together with Product Owners, Project Managers, and IT colleagues, you analyze operational processes across Logistics, Availability, and the Maintenance Repair Organization (MRO). Working alongside users, you investigate the root causes of functional issues and define concrete improvements that deliver direct value to daily operations.
Further:
- translate business needs and use cases into clear requirements for product teams;
- support Product Owners and IT teams with product development, roadmaps, and business cases;
- guide testing, implementation, change management, and user adoption of new functionalities;
- safeguard alignment with frameworks around data, authorizations, privacy, cybersecurity, and relevant regulations.
Where do you land?
You will join the Information Management Organization (IMO) within the Component Services & Supply Chain (CS&SC) domain of KLM Engineering & Maintenance, primarily based at Schiphol-Oost. This department focuses on the availability, logistics, and maintenance of aircraft components. In this environment, you work closely with operational colleagues and the IT organization, with SAP playing a central role across daily processes and IT solutions.
Your profile
You move easily between operational interests and IT, deconstructing complex process challenges in a structured way. With an independent, proactive approach, you connect users and IT teams to achieve well-thought-out solutions. You communicate clearly across different levels, always keeping practical feasibility and tangible outcomes in mind.
Additionally:
- you hold a bachelor’s or master’s degree, or equivalent working and thinking level;
- you have relevant work experience in IT, Digital & Data, business analysis, or information management;
- you have demonstrable experience with SAP;
- you have experience in analyzing and modeling business processes;
- you have knowledge of or affinity with logistics, availability, and MRO processes.
Competenties:
- analyzing problems;
- gathering and structuring information;
- cross-functional awareness;
- communicating and connecting;
- independence and proactivity.
Competencies
We offer
- A challenging role with a unique employer in the Netherlandss;
- A gross monthly salary between €<minimal amount> and €<maximum amount>;
- Plenty of room for personal development and great advancement opportunities;
- A good pension scheme;
- 8% holiday allowance;
- A year-end bonus of 8.33% (only to be used for OSG and MSG 1,2,3);
- A variable income that can go up to a maximum of 16% (only to be used for MSG4 and higher);
- A profit-sharing scheme, up to 20%;
- 25 days of paid holiday and 5 additional days off;
- Great discounts on airline tickets (after at least 6 months of employment);
- A sustainable transport policy - use all public transport for your commute within the Netherlands, free of charge;
- If your job allows: working from home and up to 8 weeks working abroad (within the EU and Caribbean);
- Discount of your health insurance;
- A personal budget for sustainable employability.
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 10/18/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. The selection process consists of two interviews and a security screening.
Candidates who are positively selected for the first interview will receive an email allowing them to choose a suitable time slot themselves. This keeps the process fast and clear, and puts you in control of your schedule. You'll hear from us within two weeks after the vacancy closes.
Through your personal candidate profile, you can log in at any time. There you'll find the vacancy you applied for - even after it has closed - as well as a clear dashboard with any other ongoing applications within KLM, including status updates.
Do you have the drive to grow further in this role? Then we look forward to your application. Within two weeks, you will receive a message from us.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
A reference check can be part of the application procedure.
Questions?
If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #22898. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
Patrick Häfelfinger: PATRICK.HAEFELFINGER@KLM.COM or
Recruiter
Lize Muller: LIZE.MULLER@KLM.COM or +31 638995198
Details from this vacancy are not to be used for marketing purposes.