Digital Accounting Internship: Support, Documentation & Process Improvement

Introduction

At Air France-KLM, the Information Management team within Digital Accounting ensures that information and data for accounting processes are properly collected, managed and maintained. The team acts as a link between users and internal and external IT teams. This helps colleagues access the information and systems they need to do their work.

During this work placement, you will support the team with day-to-day questions and issues related to accounting systems. You will also help make existing documentation more organised and easier to find. In this way, you will help keep daily operations running smoothly and support the team in improving the way it works.

What are you going to do?

• Support the team with day-to-day incidents, service requests and user questions.
• Help direct questions and issues to the right colleagues or IT teams, and follow up where needed.
• Review existing documentation and help organise and centralise it in an online document management system.
• Help structure information about the activities of the new organisation.
• Identify opportunities to improve the team’s services and ways of working.
• Depending on the team’s needs, you may also have the opportunity to take on an additional assignment.

Where do you land?

You will be based at Building 120 at Schiphol-East and will join the Digital Accounting team. You will work closely with Air France colleagues at Paris-Charles de Gaulle Airport and with key stakeholders in Paris, Budapest, Toulouse and Schiphol. You will be part of an international environment and collaborate with colleagues from different countries.

Your profile

You are studying at a university of applied sciences (HBO) and are looking for a work placement. You enjoy reviewing information and documents carefully and making them clear and well-organised. You are sociable and enjoy helping colleagues with questions and requests.

In addition:

• You speak English well and feel confident using it to communicate with international colleagues.
• You take initiative rather than always waiting for instructions.
• You can work independently, while knowing when to ask for help or clarification.
• You are persistent and follow up on questions and requests until they are resolved.
• You can explain and support your reasoning, including why you do or do not recommend a particular approach.
• You work accurately, think critically and care about quality.
• You can plan and organise your work and keep track of agreements and deadlines.
• You are open to change and willing to take on an additional assignment in consultation with the team.