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Cygnific is a proud subsidiary of KLM and we have sky-high ambitions too: we want to be the most personal customer service centre in the world. Our 1,500 high-flyers from 36 countries contribute to that goal every day. In 18 different languages, they offer 24/7 customer service with a smile to passengers and travel agencies via email, telephone, live chat, social media and WhatsApp. Not only do we provide our services from Amsterdam and Enschede; our wings spread all the way into England, Albania, India and the Philippines.
In addition to a fun and inspiring working environment, Cygnific offers a whole suitcase full of great employment conditions. Such as a good salary, a premium for irregular hours, 25 holidays based on a 40-hour business week, work from home options, discounts on various insurance policies, a good pension scheme, a Christmas bonus, a fast-track to a permanent contract, and an interesting basic training course that will come in handy throughout your entire career in the travel industry.
Cygnific: your next destination?
Cygnific is a proud subsidiary of KLM and we have sky-high ambitions too: we want to be the most personal customer service centre in the world. Our 1,500 high-flyers from 36 countries contribute to that goal every day. In 18 different languages, they offer 24/7 customer service with a smile to passengers and travel agencies via email, telephone, live chat, social media and WhatsApp. Not only do we provide our services from Amsterdam and Enschede; our wings spread all the way into England, Albania, India and the Philippines.
In addition to a fun and inspiring working environment, Cygnific offers a whole suitcase full of great employment conditions. Such as a good salary, a premium for irregular hours, 25 holidays based on a 40-hour business week, work from home options, discounts on various insurance policies, a good pension scheme, a Christmas bonus, a fast-track to a permanent contract, and an interesting basic training course that will come in handy throughout your entire career in the travel industry.
Find your own gate
What kind of troubleshooter are you?
Do you want to answer the questions of KLM travellers as quickly and accurately as possible? Our Customer Services departments will welcome you with open arms. These departments are the beating heart of Cygnific. For 20 years now, we have proudly assisted travellers in resolving their questions and problems on behalf of KLM. After a comprehensive course, you can get started in one or multiple disciplines, like: Business to Consumer (B2C), ready to assist passengers by phone or email. Or maybe you’ll start at Social Media (SCM), where you’ll use WhatsApp, Facebook, Twitter and Instagram to help passengers find an answer in the quickest and most personal way possible and send them off with a smile. Or perhaps you'll find your destination in Flying Blue (FB), Business to Trade (B2T), Business to Groups (B2G) or Customer Care?
Prefer to be the perfect wing(wo)man for your colleagues? Business support is just the place for you. You can fulfil an important supporting role in helping your colleagues over at Customer Services to achieve the highest level of service. Join our team of HR professionals, recruiters, IT specialists, financial staff, coaches and planners and let your career soar.
Find your own gate
What kind of troubleshooter are you?
Do you want to answer the questions of KLM travellers as quickly and accurately as possible? Our Customer Services departments will welcome you with open arms. These departments are the beating heart of Cygnific. For 20 years now, we have proudly assisted travellers in resolving their questions and problems on behalf of KLM. After a comprehensive course, you can get started in one or multiple disciplines, like: Business to Consumer (B2C), ready to assist passengers by phone or email. Or maybe you’ll start at Social Media (SCM), where you’ll use WhatsApp, Facebook, Twitter and Instagram to help passengers find an answer in the quickest and most personal way possible and send them off with a smile. Or perhaps you'll find your destination in Flying Blue (FB), Business to Trade (B2T), Business to Groups (B2G) or Customer Care?
Prefer to be the perfect wing(wo)man for your colleagues? Business support is just the place for you. You can fulfil an important supporting role in helping your colleagues over at Customer Services to achieve the highest level of service. Join our team of HR professionals, recruiters, IT specialists, financial staff, coaches and planners and let your career soar.
Let's connect
A sky-high culture
A job at Cygnific is more than just another office job. You are part of an international team of upbeat, enthusiastic and ambitious people. Cygnificans work hard, but enjoy a party as well. We want to be of true service to customers and colleagues. But most importantly, we are inclusive and open to each other's opinions and cultures! Curious? Find out more on our dedicated website.
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