KLM Customer Service Agent Business to Trade - French

In short

What do you think of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific!

What are you going to do?

As a customer service representative, you are the ears and voice of KLM. You assist travel agencies on the phone with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ("How many bowling balls can I check in?" -> True story!). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers’ expectations.

Your onboarding

To prepare yourself for your new job, you start with a paid training of max 10 weeks at the office. Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!

Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.

Where do you land?

Cygnific is a proud subsidiary of KLM. And guess what? We also have high ambitions ourselves. Our customer service heroes from over 30 different countries are ready to make a lasting impression through teamwork and dedication. In 10+ different languages ​​they offer 24/7 service with a smile to passengers and customers of KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines and Curaçao.

At Cygnific you are part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for each other. Cygnificans are committed to getting any job done, but they also love to have fun along the way.

Your profile

• • You have at least a level 4 MBO (secondary vocational education) degree or work and think level.

  • You preferably have experience with working at a call center or in customer service.

  • English and French flow smoothly from your mouth and keyboard.

  • You understand how (complex) computer systems work.

  • You have a passion for travel, a talent for teamwork and an international mindset.

  • You are flexible, service-oriented, creative and have a sense of humor.
    

    • Start date: August 7th, 2025.