Business Product Analyst Level 3

Introduction

“You have flown with us, but what do you know about all the business operations and technology behind every flight?”

What are you going to do?

A Business Product Analyst (BPA) supports the product team in achieving the maximum value-potential of the product by ensuring the product is built according to the right requirements, driving user adoption and realizing business process change. The BPA is responsible for analysing product impact to make this measurable.

This is done by envisioning what the to-be business process should be after the product is implemented, and iterating on this process design by collaborating closely with (key) users

When a tool has already been implemented, the BPA uncovers points of user dissatisfaction and mitigates these.

Because a BPA collaborates so closely with users, they are aware of their needs and pain points, putting them in an excellent position to inspire the organization with opportunities for new products.

As a BPA the key result areas you are responsible for are:

• Facilitate business process change by understanding the current business process;
• Gathering, specifying and prioritizing user requirements;
• Supporting the PO in prioritizing features by clarifying expected user value of features;
• User Acceptance Testing to validate if the user acceptance criteria are met, support in Business Process testing;
• Analysing the business impact generated by the product according to the KPI(s) and other business metrics as predetermined in the product business case;
• Perform the necessary technical configurations to adjust a (vendor) application to user requirements;
• Drive user adoption by uncovering user requirements i.e. by organizing product workshops, explanation sessions, etc.
• Support others in the product team by taking over certain tasks from them;
• Ensuring proper Data Management.

Where do you land?

You will land within one of the product teams within our People Technology and Intelligence (PTI) department. This department (or platform) is responsible for the innovative technology and tools that can be found throughout the complete employee journey.

We are looking for an experienced BPA who will focus on taking the lead on complex epics and features requested by our business stakeholders. You will work together closely with your team and use your experience to support them. Good communication, proactive mindset and stakeholder management skills are therefore key. It is a big advantage if you have a project management background.

Your profile

We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translate improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.

In addition, if you happen to fit the following criteria, then we are looking for you!

• An education at at least Bs level;
• Experience in modelling business processes using common techniques like BPMN and UML modelling;
• The ability to use data analysis techniques to analyse the impact of a product on defined key performance indicators;
• A good knowledge of data management principles and on how to apply these principles;
• Good at identifying issues and inefficiencies in business processes to create and propose proper solutions;
• Experienced in gathering requirements and translating them into features;
• Familiar with improving user adaption by recognizing and tackling issues with the product.
• No issues with working onsite and frequently contact with the business throughout the complete flow;
• Strong communication skills in both English and Dutch;

Competencies