Internship Ancillary Marketing Manager
Type of vacancy: Internship
City: Amstelveen
Hours per week: 32-40
Education: Hbo; Wo
Apply before: 07/01/2025
Introduction
The AFKL ancillary product team wants to enable their customers to customize their travel experience by providing an attractive & personalized ancillary offer at every moment of the customer journey. Air France and KLM have a wide range of customer-facing touchpoints, such as the websites, mobile apps, social media channels, call centers, airport kiosks, and lifecycle messaging. Through these channels, customers can easily purchase a seat with extra legroom, more baggage options and other travel related products such as hotels, insurance and rental cars. These offers are managed by the ancillary product team, which is part of the Offer Management and Ancillary department.
What are you going to do?
- Exploring new commercial opportunities such as: products/services, partnerships and touchpoints/channels
- Execute benchmark studies and stay up to date of all developments in the industry related to ancillaries.
- Dive deep into the data: assist on business cases, constantly monitor the sales, support in integrating data in our decision-making.
- Research and optimize the online customer journey, based on customer feedback.
- Improve awareness of our products, for example via campaigns
Where do you land?
Offer Management and Ancillaries is a commercial department within AirFranceKLM Group. Within the product team of the department we make sure we inform our customers about extra products and services for their next flight and develop new products and services that will drive additional revenue for Air France and KLM.
As an ancillary commerce intern, you will be part of a young and ambitious team and work in an innovative, dynamic, and international environment. You will have numerous responsibilities and projects to support the product team and collaborate with stakeholders from various departments, such as design, customer experience, IT, operations, and communication.
Your profile
You are a proactive and enthusiastic HBO/Master student with
- An affinity for the travel industry and the customer journey when travelling
- Excellent communication and presentation skills
- The ability to analyze, clarify, and simplify complex issues
- The ability to work independently
- A good set of social skills.
- Working proficiency in English.
- Event planner skills to arrange get together activities with our stakeholders.
Competencies
We offer
KLM offers you a highly instructive experience in a dynamic organisation in which you will play an important role. You can develop yourself considerably during this traineeship, both personally and professionally. In addition, this traineeship offers you the opportunity to build up your network, as you will be working with many different KLM employees!
Another advantage of a traineeship at KLM is the KLM Taxiway association run by and for trainees. This association expands your network and organises fun events and interesting excursions within the KLM organisation. There is also a traineeship allowance.
Ready for your next destination?
Then don't wait any longer and apply for this function before the final boarding call on 07/01/2025! You don't need to write a cover letter; during your application we will ask you some specific questions. You will be notified within two weeks of the closing date of the vacancy.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
Questions?
If you would like to know more about the traineeship position, please contact the hiring manager, or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #19475. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
Caroline Spruijt: CAROLINE.SPRUIJT@KLM.COM
Recruiter
Josephine de Bruijn: JOSEPHINE-DE.BRUIJN@KLM.COM
Details from this vacancy are not to be used for marketing purposes.