Operations Research Analyst
Type of vacancy: Regular
City: Amstelveen
Hours per week: 32-40
Education: Wo
Apply before: 07/18/2025
Introduction
Working as an operations research analyst in the KARMA team: an opportunity you really don't want to miss. Get started with designing, managing and further developing revenue management systems. Contribute to innovations and improvements that are crucial to KLM's operational results. Join the systems and innovation team of Pricing and Revenue Management, and seize the opportunity for personal growth!
What are you going to do?
As an operations research analyst, you will work on the management and development of the revenue management systems that are essential to Air France-KLM. With around 15 colleagues in Amsterdam and colleagues from the ‘sister’ department in Paris, you will work closely with end users to identify improvements that can be made. You will further specify these improvements with your agile team, consisting of colleagues in Amsterdam and IT professionals in France. In three-week sprints, you will work efficiently towards a working end product. The IT professionals will do the actual programming, and you will test whether it meets the improvements that end users would like to see. You will be involved in the entire process, and as the icing on the cake, you will be involved in training the end users.
You will be part of a newly formed product team that will mainly work on:
- Strategies that Inventory Analysts can use to control the price for the customer.
- Control information that is used to prevent flights from departing empty or filling up too early.
- 'Passenger Net Value', an estimate of the price the customer will pay based on the prices filed by the Pricing department.
- Partner management. We sell many trips that involve other partners in addition to Air France-KLM. We also want to charge a good price for these trips.
Where do you land?
You will work in our Amsterdam office, within the IMO Revenue Management team. This team collaborates closely with the revenue management teams at Air France and KLM. The team manager of Revenue Management will be your direct supervisor. Together, you will ensure the continuous improvement of the revenue management systems.
Your profile
You will be part of the Systems and Innovation team, within Pricing & Revenue Management in Amsterdam. You will work closely with colleagues in Amsterdam, Paris and Valbonne. The team specialises in the various modules of the KLM Revenue Management System (KARMA) and plays a crucial role in optimising revenue management processes.
Furthermore:
- A great team that combines hard work with a pleasant atmosphere.
- An inspiring environment with plenty of room for personal development.
- A challenge for your analytical skills.
- A place where you can really contribute to how Pricing & Revenue Management works and thus have an impact on the operating result.
- An international working environment with a lot of collaboration with French colleagues.
- A position at the MSG2 level with the possibility of advancing to MSG3.
Competencies
We offer
- A gross salary between €4.252,77 and €6.075,38 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8% holiday allowance;
- A year-end bonus of 8.33%;
- A profit-sharing scheme, up to 20%;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2% development budget;
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 07/18/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and a security research.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Questions?
If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #19522. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
Arjan Westerhof: ARJAN.WESTERHOF@KLM.COM
Recruiter
Shehenaaz Soebratie: SHEHENAAZ.SOEBRATIE@KLM.COM
Details from this vacancy are not to be used for marketing purposes.