Senior Business Analyst - Modern Airline Retailing
Type of vacancy: Regular
City: Amstelveen
Hours per week: 40
Education: Hbo; Wo
Apply before: 04/10/2025
Introduction
Air France KLM has recently announced it’s move to a solution for Order Management System, Product Catalog and Stock Keeper as part of this commitment to Modern Airline Retailing.
This multi-year effort will be orchestrated by the Air France-KLM MOON (Moving to Offer and Order Native) program.
Working as MOON Senior Business Analyst is an opportunity you truly do not want to miss. Get involved in translating business needs into sustainable products and services for Air France KLM. Join KLM and seize the chance to grow personally while making an impact in the dynamic world of aviation!
CONTEXT AND AMBITION OF THE MOON PROGRAM
The MOON program (Moving to Offer Order Native) represents Air France-KLM's transition to the new IATA One Order standard. This program is at the heart of Air France-KLM's strategic transformation, aiming to redefine how customer bookings are managed while also rethinking the various business processes surrounding them. Designed to modernize our tools and meet the demands of a constantly evolving industry, MOON plays a central role in our pursuit of operational excellence, technological innovation, and customer satisfaction.
What are you going to do?
Lead the vision and strategy for the future systems Order Management System (OrMS), Product Catalog (PC) and Stock Keeper (SK) within the MOON program, ensuring that the products delivers maximum value to the business and meets stakeholder needs
Collaborate with cross-functional teams across Business and IT, to define and prioritize products features and enhancements that align with business objectives processes inspired by other domain.
An average workday might look like this:
- You define vision for value creation with the Product Owner
- You Gather and analyze requirements
- You analyze customer needs and translate them into IT requirements;
- You assess the value and impact of innovations using data and KPIs;
- You manage and advise stakeholders on products and services;
- You ensure the quality of existing products and services;
- You leverage data to monitor product performance and propose improvements.
Where do you land?
You will join the Commercial team at KLM, collaborating with enthusiastic colleagues who all contribute to the development of innovative solutions. Our office is located in the heart of Amstelveen, an inspiring environment where teamwork and creativity thrive.
Your profile
You have a proactive attitude and think in solutions. You switch seamlessly between tasks and communicate clearly with both technical and non-technical stakeholders. Additionally, you take the initiative to propose improvements and implement ideas.
- you hold a bachelor’s or master’s degree, preferably in a relevant field;
- you are familiar with IATA ONE Order and Modern Airline Retailing concepts;
- you have at least 3 years of experience in a similar role;
- you are familiar with Agile methodologies and have experience with digital products;
- you speak and write fluently in English;
- you possess strong analytical skills and attention to detail.
We offer
- A challenging role at an unique employer in the Netherlands;
- A gross salary between € 5.617,- and € 8.024,- per month;
- Plenty of room for personal development and wonderful career opportunities;
- A good pension scheme and 8% holiday pay;
- A variable income that can go up to a maximum of 16%;
- 25 days of paid holiday and 5 extra days off;
- Great discounts on airline tickets (if you have been in service for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- Discount of your health insurance;
- A personal budget for sustainable employability.
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 04/10/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Questions?
If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #18723. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
Iris Taguet: irtaguet@airfrance.fr or
Recruiter
Daan Lankhout: DAAN.LANKHOUT@KLM.COM or +31622063843
Details from this vacancy are not to be used for marketing purposes.