Business Product Analyst

Introduction

Check in for your next career move: business product analyst at KLM! KLM aims to become the most data- and technology-driven airline in the world. Digitising our processes, modernising our systems and architecture, and positioning our operational staff correctly are crucial to achieving this ambition. As a business product analyst, you will contribute – directly or indirectly – to a well-oiled organisation and unforgettable flights. 

What are you going to do?

A business product analyst supports the IT product team in realising the maximum value potential of the product. You ensure that the product is maintained and built according to the correct requirements, stimulate user adoption and realise changes in business processes. You help us to continuously improve the value of our products. 

In addition:

• you facilitate change in business processes by understanding the current business process;
• you analyse, collect and prioritise user requirements and carry out the necessary technical configurations;
• you encourage user adoption by organising product workshops, explanatory sessions and User Acceptance Testing to validate whether the users' acceptance criteria are met;
• you analyse the impact of the product according to predefined KPIs;
• you perform the necessary technical configurations to adapt a (supplier) application to user requirements.

Where do you land?

Platform Ground is part of Data & Technology and is responsible for ensuring a seamless passenger journey and striving for the perfect aircraft turnaround. We support our colleagues on the platform, in the baggage hall and the departure hall by improving existing IT products or developing and implementing new products so that they can do their work as efficiently as possible. 

Our department has an innovative culture. Among other things, we have a Hack Week, focus time for Learning & Development, and we are part of the BPA Community of Practice. We work to create and maintain an inclusive atmosphere where you can be yourself regardless of what you look like, what is in your passport, how you identify yourself, what your religious beliefs are, or who you embrace when you come home. In short: it's not about who you are, but how you are. 

Translated with DeepL.com (free version)

Your profile

We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes. As a result, improvements and business requirements are translated into technological developments.  

Does this sound like you? 

• You analyse processes or systems in no time and immediately identify the problem;
• Working alone or in a team? It doesn't matter to you; you always perform at your best;
• You switch effortlessly from one activity or stakeholder to another;
• You don't give up easily, even when things get tough. 

Furthermore: 

• You have at least a higher professional education (HBO) degree;
• You have experience as a business analyst or other demonstrable experience;
• You have experience in identifying problems and inefficiencies in business processes in order to propose appropriate solutions; 
• You have an affinity with data and IT; 
• You know how to deal with resistance and critical stakeholders; 
• You speak and write Dutch and English well.

Competencies