Business Information Analyst (Operations & Supply Chain)

Introduction

At KLM Component Services, we are transforming the way we provide support to airlines worldwide by enhancing global aircraft component availability. Our commitment involves developing and managing an advanced global supply chain, utilizing state-of-the-art technologies and processes to meet the growing demand for our services.

Do you get energy from transforming data into insights? We are looking for a motivated Business Information Analyst to join our team in the Operations & Supply Chain Domain, fortifying and expediting our business transformation efforts.

What are you going to do?

As a Business Information Analyst at KLM Component Services, you play a central role in gaining deep insights into key business processes, such as logistics, commerce, supply chain and repair. You research what the organisation needs and translate those insights into valuable dashboards and tools that support decision-making. You maintain close contacts with Subject Matter Experts and work together to analyse data flows, source systems and data quality issues. You know how to translate business processes into clear visual data models, for instance in the form of Entity Relationship Diagrams (ERDs). In doing so, you perform data profiling and validation to guarantee the reliability and consistency of the datasets.

In your role, you support the Product Owner in making prioritisation choices by providing insight into the impact on the business. You translate User Stories into concrete work packages for the development team, and you actively contribute to strengthening the Agile way of working within the team. You work closely with data engineers, BI developers and architects to optimally align technical solutions with the needs of the organisation. You also support user acceptance tests and provide training to end users on new dashboards and reports.

Finally, you will be an ambassador of the data-driven strategy within KLM Component Services and actively contribute to the further development of a data-driven organisational culture.

Where do you land?

You will be joining a transformational organization geared towards facilitating business growth. As part of KLM Engineering & Maintenance's Component Services team, you will contribute to maintaining, repairing, and delivering aircraft components to Air-France-KLM and external clients. Specifically, you will be part of the Transformation, Continuous Improvement, and Data team, where you will be part of the Product Team which is responsible for providing insights across the entire business. This dynamic and expanding team boasts a rich diversity of talents and operates from KLM Engineering & Maintenance situated in Schiphol-East.

Your profile

To excel in this role, you should possess:

• A minimum of 3 years of experience as a Business Analyst, Information Analyst or in a similar role.
• Entrepreneurial with a passion for making a significant impact.
• Strong analytical and conceptual skills, with a data-driven mindset to unlock value.
• Experience working with cross-functional teams in an Agile environment, with knowledge of Agile methodology and the SAFe framework.
• Relationship-building skills, fostering strong connections with stakeholders.
• Solid interpersonal and collaborative skills to effectively interact with diverse stakeholders.
• A valid EU working permit.

Additionally, you should have:

• A strong interest in logistics and supply chain.
• Academic educational background: WO Master's degree.
• The ability and willingness to (learn to) speak Dutch.
• Experience with data modeling.
• Familiarity with tools such as SQL, Power BI, or similar platforms.
• An affinity with Lean Six Sigma and continuous improvement is a plus.

Competenties