Business Product Analyst Platform Flight
Type of vacancy: Regular
City: Schiphol Oost
Hours per week: 32-40
Education: Hbo
Apply before: 06/18/2025
Introduction
“You have flown with us, but what do you know about all the business operations and technology behind every flight?”
What are you going to do?
A Business Product Analyst supports the product team in achieving the maximum value-potential of the product by ensuring the product is built according to the right requirements, driving user adoption and realizing business process change. The BPA is responsible for analyzing product impact in order to make this measurable.
This is done by envisioning what the to-be business process should be after the product is implemented, and iterating on this process design by collaborating closely with (key) users
When a tool has already been implemented, the BPA uncovers points of user dissatisfaction and mitigates these.
Because a BPA collaborates so closely with users, they are aware of their needs and pain points, putting them in an excellent position to inspire the organization with opportunities for new products.
Where do you land?
You will land within one of the product teams within our department. Business Platform Flight deals with several key processes in preparation for and on-board flights. It ranges from training pilots on time so they are qualified to fly to optimizing crew scheduling, fuel and meals on-board.
Your profile
We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translate improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.
In addition, if you happen to fit the following criteria, then we are looking for you!
- The ability to use data analysis techniques to analyze the impact of a product on defined key performance indicators;
- A good knowledge of data management principles and on how to apply these principles;
- Good at identifying issues and inefficiencies in business processes to create and propose proper solutions;
- Familiar with improving user adaption by recognizing and tackling issues with the product.
- Strong communication skills in both English and Dutch;
Competencies
We offer
- A challenging role at an unique employer in the Netherlands;
- A gross salary between €3.712,92 and €5.304,17 per month;
- Plenty of room for personal development and wonderful career opportunities;
- A good pension scheme and 8% holiday pay;
- An end of the year bonus of 8,33%;
- 25 days of paid holiday and 5 extra days off;
- Great discounts on airline tickets (if you have been in service for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- Discount of your health insurance;
- A personal budget for sustainable employability.
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 06/18/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Questions?
If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #19073. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
Lise Boxum: LISE.BOXUM@KLM.COM
Recruiter
Sissel Brink: SISSEL.BRINK@KLM.COM
Details from this vacancy are not to be used for marketing purposes.