Business Product Analyst
Type of vacancy: Regular
City: Schiphol Oost
Hours per week: 32-40
Education: Hbo
Apply before: 04/24/2025
Introduction
Step aboard your next career move: business product analyst at KLM! As a BPA, you’ll bridge the gap between user needs and concrete product features, improving business processes and ensuring digital products deliver maximum value. Join our innovative team and make a direct impact on customer experience. We are looking for 3 people to join our team. We plan to schedule the first interviews on 1 and 2 May, so please ensure your availability on those dates. We look forward to meeting you!
What are you going to do?
You’ll be the link between users and the product team, ensuring digital products meet user needs.
- you’ll document current business processes, identify inefficiencies, and work with users to design future processes;
- you’ll gather user requirements, translate them into clear product features, and support the product owner in prioritising them;
- you’ll perform user acceptance testing to ensure the product meets user needs.
Where do you land?
You will land within one of the product teams within our department. Business Platform Flight deals with several key processes in preparation for and on-board flights. It ranges from training pilots on time, so they are qualified to fly to optimizing crew scheduling, fuel and meals on-board.
Your profile
You’re passionate about improving processes and enjoy collaborating to optimise digital products.
- you analyse pain points and offer practical solutions;
- you communicate clearly and bring both users and teams on board;
- you have experience in business analysis, change management, and digital tool implementation;
- you hold a bachelor’s or master’s degree in a relevant field, and have at least 2-4 years of experience.
- you’re fluent in both Dutch and English.
We offer
- A challenging role at an unique employer in the Netherlands;
- A gross salary between €3,712.92 and €4,773.75 per month; with more experience, the salary can increase up to €5,467.84.
- Plenty of room for personal development and wonderful career opportunities;
- A good pension scheme and 8% holiday pay;
- An end of the year bonus of 8,33%;
- 25 days of paid holiday and 5 extra days off;
- Great discounts on airline tickets (if you have been in service for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- Discount of your health insurance;
- A personal budget for sustainable employability.
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 04/24/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Questions?
If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #19062. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
Bram Koetsveld: BRAM.KOETSVELD@KLM.COM
Recruiter
Sissel Brink: SISSEL.BRINK@KLM.COM
Details from this vacancy are not to be used for marketing purposes.