Data & IT Specialist Catering

Introduction

Are you a data and IT specialist with a passion for innovation and catering? Within KLM's catering domain, you will play a key role in the transition to flight-specific catering loading and the development of a personalized catering experience for passengers. You'll work in a dynamic environment where you can fully leverage your expertise in project coordination, IT systems, and master data management.

What are you going to do?

As a Data & IT Specialist - Catering, you will support IT and data developments within the catering domain. In this role, you will work both project-based and operationally to improve catering processes. Your primary responsibilities include:

Project Coordination

• Developing and monitoring detailed project plans, including timelines, milestones, and required resources.
• Coordinating testing with KLM, KCS, and managing dependencies with stakeholders such as Digital, MyFlight, and suppliers.
• Managing risks and reporting on project progress.
• Overseeing JIRA and EPICS tasks for D&T and KCS to enable flight-specific loading.

Key User for SAP and IT Systems

• Translating business requirements into IT specifications.
• Maintaining timelines and ensuring timely user testing.
• Acting as a central point of contact for IT developments with stakeholders.
• Training users, performing tests, and improving processes based on feedback.

Master Data Management

• Inputting and maintaining master data for inflight products in SAP.
• Identifying and correcting quality issues while processing changes in meal templates, service schedules, and product portfolios.
• Ensuring data accuracy and completeness throughout a product's lifecycle.

With your efforts, you help create a personalized and efficient catering experience, with a focus on European flights.

Where do you land?

You will be based at Schiphol East, Building 107, as part of the Catering Ordering & Data team within Network Supply Management (NSM). This team is central to KLM’s inflight catering supply chain, responsible for caterer instructions and master data management.

Your profile

We are seeking a driven specialist with experience in data and IT processes. The ideal candidate will have:

Education and Experience

• HBO (higher professional education) level of working and thinking, preferably in a technical, logistics, or IT-related field.
• Proven experience with SAP and master data management.
• Experience in an IT-driven organization.

Analytical Skills

• Ability to analyze, structure, and interpret complex data.
• Skilled in improving processes based on data analysis.

Affinity with Innovation

• Interest in technological advancements and a drive to improve the passenger experience.

Key Qualities

• Teamwork: You excel in multidisciplinary teams and build effective relationships with diverse stakeholders.
• Analytical Thinking: You can identify and solve complex problems with attention to detail.
• Project Management: You structure and deliver projects on time, managing dependencies and risks effectively.
• Quality Focus: You maintain high standards and ensure accuracy in your work.
• Communication Skills: You communicate clearly and persuasively with a wide range of stakeholders.
• Proactivity: You identify opportunities for improvement, initiate solutions, and take ownership of your responsibilities.

Wie bieden

• A dynamic work environment within KLM’s catering domain.
• Opportunities to contribute to innovative catering projects.
• Collaboration with diverse teams and departments within KLM.
• Space for personal and professional development.
• A 2-month onboarding program.