KLM Cityhopper KLC
At home on all markets
Monday, 11 a.m. The Embraer 195-E2 takes off right on schedule, even though it’s been a challenge; this new aircraft carries more passengers, while there is no extra time for boarding. A challenge, therefore, for Ground Services and the cabin. After landing at Barcelona, the mechanic discovers minor damage, which he quickly repairs. Meanwhile, a co-pilot gets the latest information about the flight – she’ll soon be flying back to Amsterdam. It all seems obvious, but in reality it is thought out to perfection. It starts with the planning integrators, who estimate far in advance which aircraft and manpower are available where and when. And, everything is done in consultation with the entire organisation: from scheduling to catering and our outstations.
Broad span of control
At KLM Cityhopper, we do the same work as at KLM, but in much smaller teams that work together. Most of us know each other and know what's going on in the different departments. That's why we can act quickly in any situation. As a supply chain analyst, do you want to know how many planes will be in the air next week? Then just call your colleague from the planning department. Or do you work in technical services and have a good idea to cut costs? The director is around the corner, so you can just walk in. You get a lot of responsibility and space to come up with creative solutions. A place for enterprising high-flyers and adventurers.
Room for innovation
High responsibility also means great freedom of movement. We want to keep developing, the sky is the limit. With our 'Sneakerpilot', for instance. One of our colleagues wondered whether the ladies of passenger services could work in trainers instead of high heels. Not long after, the first shoe boxes were already in the office, ready to be tried on. Or take our latest green initiative: by flying planes at a different altitudes, we can prevent the white stripes in the sky. We hope to apply this to all our flights soon. Do you also have a bright idea to become more sustainable? Or another ground-breaking idea with which you can innovate Cityhopper and KLM, and perhaps even the entire aviation industry? Then come and explore new horizons with us!
Vacancies
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Meet the crew
Loïs van der Burg
Senior Crew controller KLM Cityhopper
'Cityhopper has short lines of communication, if something happens you all put your heads together and quickly come to a solution. This dynamic grabbed me from the moment I started as a cabin attendant.'
After a few great years in the air, I wanted to do something different. During an instructive internship at Crew Control, I knew for sure: this is my place. I'm now senior crew controller and, together with a great team, we monitor the rosters of our flying personnel during operations. We constantly innovate and are always looking for improvements. Thanks to the motivated attitude of our enthusiastic team, no disruption is too much for us. We put together a complex puzzle every day, which gives me great satisfaction.'
Marloes
Maintenance Program & Reliability Engineer
'Every day is completely different. Definitely challenging, but that makes my work fun!'
I actually have two roles. I manage and initiate all maintenance programmes for our Embraer aircraft as well as analysing technical data to improve the availability and status of the fleet. I am the only one with this job. But I am never alone: I get to work with so many different people, from systems engineers to colleagues in the supply chain and from other airlines. They are my team! Cityhopper and my workplace, hangar 73, feel like a warm bath. I know almost everyone thanks to the short lines of communication, the atmosphere is extremely friendly, and from my office I have a great view of the aircraft. I feel very much at home here!