Commercial
How can you strengthen Commercial?
Marketing, sales, network, pricing & revenue management... These are only some of the things that the Commercial department does. Whether you are working on updating social media strategy or deciding which seat will be sold for which rate on a flight to Hong Kong, the common denominator is that you continually ask yourself how we can win customers. Do you have a smart mind and creative skills? Are you a strategic thinker who wants to challenge yourself and KLM on a commercial basis? We want to hear from you.
Vacancies
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Projects we work on
New international business lounge
The KLM Crown Lounge should be the most appealing business lounge in the world. Inside its top-notch interior design, customers can move between various zones, such as those for working, relaxing and fine dining and the outdoor patio. If there is a service question, then travellers join a digital queue. Once it's their turn, a lounge agent attends and provides service 'on the spot'. Various commercial disciplines joined forces to work on this unique customer experience within this ambitious project
New destination: Zanzibar
KLM has recently started flying to Zanzibar. Adding a new destination involves a complex puzzle, whereby coordination between commercial departments is crucial. It starts with our network colleagues. Why do we choose that particular destination, which aircraft will we fly with, and how many times per week? Our pricing & revenue department considers the question of what an average ticket should cost and looks at what the competition is doing. Digital, marketing and sales colleagues then bring the new passenger product to market.
Meet the crew
Jordan Wattimena, product owner mobile
‘A good atmosphere within the team is really important: this radiates to the passengers ’
Our department is a nice group and shows that it's not only about money. It's more important to enjoy your work. get to know the crew members in a short space of time. Only with teamwork can we make it a great flight!
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Inga Schmidt, pricing manager
‘I’m not Dutch, but I feel the blauwe trots, the blue company pride, every day.’
Inga joined KLM’s pricing management team straight from University. Her father living in Germany who collects KLM houses, an immense international orientated lifestyle and a fascination for financial optimization, a job in Amstelveen was a logical choice. Curious how Inga landed in Pricing and Revenue Management and prepares for her next role in Paris?
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